How to Return or Exchange Items
Returns/Exchanges
If you are unsatisfied with your purchase or ordered the wrong item, please contact us via email (orders@avinet.com) or phone (207) 699-4418 and we will accept it back for a refund or exchange within 90 days of purchase. We will do this after we inspect the item and determine that it is in re-sellable-as-new condition.
All returns will be subject to an 8.5% fee to be deducted from your refund or issued credit. Please keep mist nets in their original bag. We cannot accept returns on mist nets that have caught wildlife due to contamination concerns. Whenever possible, please provide us with the order number or customer number of the original order. One way or another, we must find the original receipt before we can process a return for you. If the mist net is defective, please see the Defective/Damages section below for instructions.
If you paid by credit card, we will issue a refund to the credit card that originally paid for the item unless an exchange is requested.
If you paid your original invoice by check, ACH, or wire, or if the item was purchased under a Purchase Order, we will issue an exchange or refund, or credit your account, only after inspecting the item and determining that it’s in re-sellable-as-new condition.
Please note shipping (and sales tax if shipping within Maine) will be added if we send out a replacement item for you.
Defective or Damaged Items
Although we are not responsible for damages occurring in transit, in the event that an item is defective or otherwise not fully functional, please contact us to discuss. Return shipping labels are provided where appropriate.
We encourage all of our customers who purchase banding tools to give them a try before contacting us about a return. Function is the above all the most important aspect of our products, so we take time to test batches of products before making them available for sale. This includes testing bands on banding pliers. If there are any modifications that need to be made to the tool to make them functional, please let us know and we can help walk through troubleshooting.
If an item is proven to be defective, the 8.5% deduction from your refund will not apply. For all other items, each product is treated differently, so please email us (orders@avinet.com) to discuss any faulty items. We ask that you help us improve our service to you and your colleagues by providing as much detail as possible about what went wrong.
Thank you!